Your AWS operations, managed around the clock.
Predictable AWS operations across your accounts at a fixed monthly fee, run by a dedicated team you reach on Slack rather than via a ticket queue, with improvement recommendations you can act on to keep your stack ahead.
What you get
24/7 Operations
We join the calls. AU, EU and US coverage catches issues before your users notice. Slack, phone, MS Teams or email when a human is needed.
Cost Intelligence
Your AWS bill stops surprising you. Continuous rightsizing, commitment buying and architectural cuts keep spend tracking the business, not creeping past it.
Backup and Recovery
When it matters, you already know how fast. Backups validated, restores tested, recovery time measured. The plan works because we run it.
Landing Zones and Account Governance
Landing zones, SCPs and RCPs that govern your AWS accounts as you grow. Provided and operated on your behalf, with no forced rebuild to onboard.
Security Architecture Reviews
Your AWS security architecture reviewed against the Well-Architected Security Pillar. Findings prioritised by impact, with a roadmap you can actually work through.
Threat Detection
Intrusion detection, runtime virus protection and continuous security monitoring using AWS-native tools like GuardDuty. Configured, tuned and managed, not just enabled.
Everything included. Fixed monthly fee.
Operations
- 24/7 monitoring, alerting and log management
- Severity-tiered incident response (P1 to P4)
- Vulnerability response (48 hours critical, 120 important)
- Root cause analysis within 24 hours
- Automated playbooks for known issues
- Channels across Slack, phone, email and MS Teams
- Application key page monitoring
- Monthly service review
- Named delivery manager and infrastructure technical lead
Maintenance
- Patch orchestration with quarterly reviews and scheduled maintenance windows
- Server hardening
- AWS managed database upgrades (minor and major)
- Managed databases: RDS, DocumentDB, DynamoDB and ElastiCache
- DNS management (Route 53 and Cloudflare)
- Security groups, firewall and VPN management
- Backup monitoring and restore verification
- Certificate and key rotation
- Automated shutdown of non-production environments
- Monthly cloud spend review
Security Operations
- GuardDuty intrusion detection
- WAF infrastructure (rules, exclusions, custom rule support)
- Continuous AWS Inspector vulnerability scanning
- IAM and PAM integration with segregation of duties
- Virus protection across runtime and OS-level
- Network, VPN tunnel and VPC traffic monitoring
- Real-time security alerting
How it works
From first assessment to steady state.
Assess
Our monitoring and analysis stack goes into your environment. Automated checks plus our engineers produce a prioritised health and risk report. You know what you are starting with before we change anything.
Onboard
Playbooks built from your runbooks and our library. Slack channel, dashboards and escalation chain live. A named delivery manager and infrastructure technical lead on the account.
Operate
Continuous monitoring around the clock through Infrastructure Lens. Issues triaged at Level 1, escalated to Level 2 infrastructure technical leads, then to our deep technical teams if needed. You get post-incident reports, not alert noise.
Optimise
Recurring incidents triaged for permanent resolution. Monthly cost and service reviews turn observations into actions, tracked against your Benchmark Score. Security architecture checks keep the roadmap honest.
Customer Testimonial
Their team quickly resolves issues and offers 24/7 support with effective product monitoring. Their service provides peace of mind knowing we have a reliable partner to turn to for assistance.
Audited and certified
ISO 27001
AWS DevOps Competency
AWS SaaS Competency
Let us show you how it works.
Walk us through your environment and we will explain exactly what the service covers for you.
Case Studies
Real results from companies we work with
